Shipping & Returns
Shipping
We display the expected delivery time for each product. Our policy is that products offered as immediately available are delivered within a maximum of five working days.
If you order products shipped by different selected suppliers, your order may arrive in multiple packages. You always purchase from YourSeasons; we remain your point of contact.
Shipping Costs
For orders of €100 or more, standard shipping to the Netherlands and Belgium is free. For orders under €100 and for other available countries, shipping costs will be clearly displayed in the checkout before completing your order.
Returns and Right of Withdrawal
As a consumer making an online purchase, you generally have the right to withdraw from the agreement without giving reasons within 14 days of receipt. For an order delivered in multiple parts, this period begins after receipt of the last part.
Clearly notify your withdrawal within the reflection period via the contact page or info@yourseasons.nl. After your notification, you have another 14 days to return the product.
Return Address
YourSeasons, Frederik Hendrikstraat 14B, 4586 AB Lamswaarde, Netherlands. Please notify your return in advance so that we can process it correctly. Do not send a return directly to a supplier.
Cost of Returns
The direct costs of returning are at your expense, unless we indicate otherwise in advance or the product was delivered incorrectly, damaged, or defective.
Refund
After a valid withdrawal, we will refund received payments within 14 days. In the event of a full withdrawal, this also includes the costs of our cheapest standard delivery. We may wait until we have received the product or until you demonstrate that it has been returned, whichever comes first. Refunds will be made using the same payment method, unless you explicitly agree to a different, cost-free method.
Product Assessment
You may examine the product as you would in a store. Any reduction in value due to use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product may be at your expense.
Exceptions
The right of withdrawal does not apply to certain legal exceptions, such as clearly personalized products and sealed hygiene products whose seal has been broken. We will mention any applicable exception with the product before purchase.
Damaged, Incorrect, or Defective
Please contact us as soon as possible and, if there is visible damage, include clear photos. We will handle this as a complaint or defect, not as a regular return. Your legal rights remain applicable.